FAQ

Shipping:

When will my items ship?

Our current turnaround times vary according to item. Please reference this list for approximate completion dates for your order.

For in-stock retail & ready to ship items, they will ship within 2-3 business days. If your order is placed with a custom order, the items will ship together. If you would like to receive your items earlier, please place two separate orders.  

Because all items are handmade, keep in mind that ship dates are approximate. Should there be a significant delay in your order, you will receive an email from Dear Emmaline.  

Dear Emmaline is not responsible for lost, stolen, or damaged packages. Please double check all address information when placing your order. Should you need to change your shipping address, please contact us at customersupport@shopdearemmaline.com.

Birmingham area customers, if you would like to utilize our Vestavia Hills  pickup option, please select the Local Pick Up option at check out. You will receive an email with pick up address and instructions when your order is ready.

How will I know when my items ship?

You will receive an email with tracking when your items ship. If you have not received a confirmation email when your items are scheduled to ship, please contact us at customersupport@shopdearemmaline.com. 

 

Customer Care

How do I contact you?

The best way to contact Dear Emmaline is by email. customersupport@shopdearemmaline.com

Product Questions 

Can I see your items in person?

You absolutely can! Our store is located in Vestavia Hills, AL. Our address is 2017 Canyon Road, Suite 121, Vestavia Hills, AL 35216. 

Our current store hours are below:

Monday-Friday 10am-5pm

Saturday: 10am-4pm

Sunday: CLOSED

 

Important Note: If you are using Affirm payments, please follow this link for terms, conditions, and their lending partner disclosure. https://www.affirm.com/how-it-works